Mouaad Hafsi, Saïd Assar. Does Enterprise Architecture Support Customer Experience Improvement? Towards a Conceptualization in Digital Transformation Context. In Selmin Nurcan, Iris Reinhartz-Berger, Pnina Soffer, Jelena Zdravkovic, editors, Enterprise, Business-Process and Information Systems Modeling - 21st International Conference, BPMDS 2020, 25th International Conference, EMMSAD 2020, Held at CAiSE 2020, Grenoble, France, June 8-9, 2020, Proceedings. Volume 387 of Lecture Notes in Business Information Processing, pages 411-427, Springer, 2020. [doi]
@inproceedings{HafsiA20,
title = {Does Enterprise Architecture Support Customer Experience Improvement? Towards a Conceptualization in Digital Transformation Context},
author = {Mouaad Hafsi and Saïd Assar},
year = {2020},
doi = {10.1007/978-3-030-49418-6_28},
url = {https://doi.org/10.1007/978-3-030-49418-6_28},
researchr = {https://researchr.org/publication/HafsiA20},
cites = {0},
citedby = {0},
pages = {411-427},
booktitle = {Enterprise, Business-Process and Information Systems Modeling - 21st International Conference, BPMDS 2020, 25th International Conference, EMMSAD 2020, Held at CAiSE 2020, Grenoble, France, June 8-9, 2020, Proceedings},
editor = {Selmin Nurcan and Iris Reinhartz-Berger and Pnina Soffer and Jelena Zdravkovic},
volume = {387},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-030-49418-6},
}