Mouaad Hafsi, Saïd Assar. Does Enterprise Architecture Support Customer Experience Improvement? Towards a Conceptualization in Digital Transformation Context. In Selmin Nurcan, Iris Reinhartz-Berger, Pnina Soffer, Jelena Zdravkovic, editors, Enterprise, Business-Process and Information Systems Modeling - 21st International Conference, BPMDS 2020, 25th International Conference, EMMSAD 2020, Held at CAiSE 2020, Grenoble, France, June 8-9, 2020, Proceedings. Volume 387 of Lecture Notes in Business Information Processing, pages 411-427, Springer, 2020. [doi]
Abstract is missing.