Rieko Hamachi, Ichiro Tsukida, Hisashi Noda. Activities to Improve System Integration and Service Quality and Add Additional Values - Reducing the Cost in Applying Human-Centered-Design Process. In Aaron Marcus, editor, Design, User Experience, and Usability. User Experience Design Practice - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014, Proceedings, Part IV. Volume 8520 of Lecture Notes in Computer Science, pages 32-38, Springer, 2014. [doi]
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