Elizabeth Han, Dezhi Yin, Han Zhang 0001. When and How to Implement Choices on Customer Service Chatbots. In Tung X. Bui, editor, 57th Hawaii International Conference on System Sciences, HICSS 2024, Hilton Hawaiian Village Waikiki Beach Resort, Hawaii, USA, January 3-6, 2024. pages 3970-3979, ScholarSpace, 2024. [doi]
Abstract is missing.