Andreas Hanemann. Refining ITIL/eTOM Processes for Automation in Service Fault Management. In Claudio Bartolini, Akhil Sahai, Jacques Philippe Sauvé, editors, Proceedings of BDIM 2007, 2nd IEEE/IFIP International Workshop on Business-Driven IT Management, May 21, 2007, Munich, Germany. pages 106-107, IEEE, 2007. [doi]
@inproceedings{Hanemann07,
title = {Refining ITIL/eTOM Processes for Automation in Service Fault Management},
author = {Andreas Hanemann},
year = {2007},
doi = {10.1109/BDIM.2007.375019},
url = {http://dx.doi.org/10.1109/BDIM.2007.375019},
researchr = {https://researchr.org/publication/Hanemann07},
cites = {0},
citedby = {0},
pages = {106-107},
booktitle = {Proceedings of BDIM 2007, 2nd IEEE/IFIP International Workshop on Business-Driven IT Management, May 21, 2007, Munich, Germany},
editor = {Claudio Bartolini and Akhil Sahai and Jacques Philippe Sauvé},
publisher = {IEEE},
isbn = {1-4244-1295-1},
}