Abstract is missing.
- Definition of Metric Dependencies for Monitoring the Impact of Quality of Services on Quality of ProcessesChristian Mayerl, Kay M. Huner, Jens-Uwe Gaspar, Christof Momm, Sebastian Abeck. 1-10 [doi]
- Measuring and Improving the Performance of an IT Support Organization in Managing Service IncidentsGilad Barash, Claudio Bartolini, Liya Wu. 11-18 [doi]
- Research Challenges of Business-Driven IT ManagementAntão Moura, Jacques Philippe Sauvé, Claudio Bartolini. 19-28 [doi]
- Derivation of Response Time Service Level Objectives for Business ServicesDavid Breitgand, Elean A. Henis, Onn Shehory, John M. Lake. 29-38 [doi]
- A Mechanism of Specifying and Determining Pricing in Utility Computing EnvironmentsJinsong Ouyang, Akhil Sahai, Jim Pruyne. 39-44 [doi]
- Business-driven IT for SAP The Model Information FlowGuillaume Belrose, K. Brand, Nigel Edwards, Sven Graupner, Jerome A. Rolia, L. Wilcock. 45-54 [doi]
- A Model Driven Framework for IT TransformationSanthosh Kumaran, Tian Chao, Kamal Bhattacharya, Pankaj Dhoolia. 55-64 [doi]
- Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSSThomas Schaaf. 65-74 [doi]
- Model-Based Mitigation of Availability RisksEmmanuele Zambon, Damiano Bolzoni, Sandro Etalle, Marco Salvato. 75-83 [doi]
- Elevating the Discussion on Security Management: The Data Centric ParadigmTyrone Grandison, Marcel Bilger, L. O Connor, M. Graf, Morton Swimmer, Matthias Schunter, Andreas Wespi, Nev Zunic. 84-93 [doi]
- A Policy-Based Metrics Framework for Information Security Performance MeasurementClemens Martin, Mustapha Refai. 94-101 [doi]
- Performance Analysis and Evaluation of Complex EIS Based on Structure GraphHongxun Jiang, Yongyan Yang, Jun Su. 102-103 [doi]
- Policies for Self-Managing Communities in Agile OrganizationsKevin Chekov Feeney, David Lewis, Vincent Wade. 104-105 [doi]
- Refining ITIL/eTOM Processes for Automation in Service Fault ManagementAndreas Hanemann. 106-107 [doi]
- The Impact of Mobile Technology on Business Processes Results from 5 Case StudiesBettina Thumher. 108-109 [doi]
- The strategic value of the fit between business processes and IT management: The case of the Italian publishing industryGian Luca Petruzzi, A. C. Garavelli. 110-111 [doi]
- Specifying Information Security Needs for the Delivery of High Quality Security ServicesXiaomeng Su, Damiano Bolzoni, Pascal van Eck. 112-113 [doi]
- Utilizing a Service Oriented Architecture for Information Security Evaluation and QuantificationClemens Martin, Khalil A. Abuosba. 114-115 [doi]