Elliott J. Haugen. A marketing framework for user services management. In Eve Simonson, Hal Bloom, Rosemary Karr, Barbara B. Wolfe, Elizabeth R. Little, editors, Proceedings of the 10th annual ACM SIGUCCS conference on User services, Chicago, Illinois, USA, November 10-12, 1982. pages 79-86, ACM, 1982. [doi]
Abstract is missing.