Ida Heggertveit, Hanne Höglund Sara-Maria Rydén. Narratives of Reality: Administrative Burdens and Workarounds in Digital Self-Services. In Michelle Carter 0001, Kelly J. Fadel, Thomas O. Meservy, Deborah J. Armstrong, Amit Deokar 0001, Matthew L. Jensen, editors, 30th Americas Conference on Information Systems: Elevating Life through Digital Social Entrepreneurship, AMCIS 2024, Salt Lake City, UT, USA, August 15-17, 2024. Association for Information Systems, 2024. [doi]
Abstract is missing.