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Defining the Quality of Business Processes

Robert Heinrich, Barbara Paech. Defining the Quality of Business Processes. In Gregor Engels, Dimitris Karagiannis, Heinrich C. Mayr, editors, Modellierung 2010, 24.-26. März 2010, Klagenfurt, Österreich. Volume 161 of LNI, pages 133-148, GI, 2010.

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