Dan R. Herrick. This isn't your father's computer lab: computer labs redefined. In Elizabeth Wagnon, John E. Bucher, Terry Wolff, editors, Proceedings of the ACM SIGUCCS Fall Conference on User Services 2011, San Diego, CA, USA, November 12-17, 2011. pages 65-72, ACM, 2011. [doi]
Abstract is missing.