Abstract is missing.
- Developing service assessment metricsNik Chaphalkar, Brian Stawowy, Sara Freidbank, Javier Fernandez, Amlan Mukherjee. 1-6 [doi]
- Unifying the ITS department through ticketingMark J. Zocher, Loraine Graves. 7-10 [doi]
- Divide & conquerKathy Lyons, Ryan Thomas Sharpe. 11-14 [doi]
- User state migration tool: migrating to windows 7 with ease and efficiencyNicholas Jannini, Bryce Harper. 15-20 [doi]
- The mission: teaming with microsoft and adobe for licensingMichael Cooper. 21-24 [doi]
- Information and communication technology infrastructure and management for collaboration with regional universities and collegesTakashi Yamanoue, Robert J. Fouser, Tomohito Wada, Masayasu Hidaka, Yusei Suzuki, Masaharu Terada, Akira Takenoshita, Yutoku Beppu, Yoko Nedachi, Koji Yukawa, Holmes Rodriguez, Katsuyuki Suenaga, Yuichi Yamanaka, Toshihiko Okamura, Anne Elizabeth Brasier, Hiroyuki Seto, Kazuhide Dogome, Takeshi Yamada, Noritaka Oto, Masakazu Ito, Munetomo Nedachi. 25-30 [doi]
- Enhanced student technology support with cross-platform mobile appsBobby Siegfried. 31-34 [doi]
- Leveraging both quantitative and qualitative data sources to improve IT help desk support servicesKenneth Janz, Dean Feller. 35-42 [doi]
- Maintaining creative integrity while implementing successful university brandingChristopher Donald. 43-44 [doi]
- Revitalize and re-brand your IT imageThomas J. Mattauch, Hannah W. Pettit. 45-48 [doi]
- Managing iOS mobile devicesKristen Dietiker. 49-52 [doi]
- Charting a new course from blackboard to sakaiBeth M. Rugg. 53-60 [doi]
- The circle of internal communicationJean Tagliamonte, Chad Fust. 61-64 [doi]
- This isn't your father's computer lab: computer labs redefinedDan R. Herrick. 65-72 [doi]
- Trusted computing architectures for a mobile IT infrastructureVijay Anand, Jafar Saniie, Erdal Oruklu. 73-78 [doi]
- Can you hear me now?: communicating to the campus communityLaurie J. Fox, Andy Camidge, Kirk M. Anne. 79-82 [doi]
- Successful implementation of an active learning laboratory in computer scienceHossein Hakimzadeh, Raman Adaikkalavan, Robert Batzinger. 83-86 [doi]
- IT collaboration across institutionsRussell Mark Koan. 87-94 [doi]
- Orchestrating an institution-wide transition to google calendarStephen G. Lewis, Stacey E. Kimmel-Smith. 95-102 [doi]
- UR mobile: there's an app for that!Melisa Tanger-Brown. 103-106 [doi]
- The awkward hallway: getting inside an applicant's headNathan Carpenter, Ryan Christopher Tucker. 107-110 [doi]
- The windows 7 build key: redesigning and automating image deploymentJohn B. Tyndall. 111-118 [doi]
- Read, write, and present for ACM SIGUCCS conferencesTrevor Murphy. 119-122 [doi]
- Superstar student staff teamsKaren McRitchie. 123-128 [doi]
- The mission: delivering technology information to those who need it mostJace Laakso. 129-130 [doi]
- A comparison of the usage and experience of a file sharing system with different operation policiesNaomi Fujimura, Zen-ichi Hirayama. 131-134 [doi]
- The cultivation of a help desk dashboardShereese Thomas, Adam Perkins. 135-140 [doi]
- What's growing on your keyboards?Jason Wagner. 141-142 [doi]
- We've been over this before!: tracking the lifecycles of scheduled eventsNathan Carpenter, Ryan Christopher Tucker. 143-144 [doi]
- Which web solution is best for you?: a decision treeDebbie Durant. 145-146 [doi]
- Physical security and data projectorsNason Simpson. 147-148 [doi]
- Sun ray self-help guideDan R. Herrick. 149-152 [doi]
- A space just for YOU: specialized learning centersLaurie A. Sutch. 153-156 [doi]
- Raising the bar: cell phones the GGC waySusan M. Kerr. 157-160 [doi]
- InnovatEDU a collaboration to reduce higher ed security riskGeorge F. Claffey Jr., Harry J. Regan. 161-164 [doi]
- Windows 7: trials and tribulationsDavid Christopher Dean. 165-170 [doi]
- Investigating and implementing mobilityFred Morris, Chris Higgins. 171-174 [doi]
- Ubiquitous computingMatthew T. West. 175-182 [doi]
- Team mission: solutions for managing softwareGordana Brouilette, Cynthia Dooling, Cheryl Stahler, Cindy Stewart, Janice K. Tulloss. 183-188 [doi]
- Utilizing educational lean to enhance the information technology project intake processRobin Honken, Kenneth Janz. 189-194 [doi]
- Leading from the middleMelisa Tanger-Brown. 195-198 [doi]
- CourseCast: a new angle on course capture technologyWilliam C. Klein. 199-202 [doi]
- UMConnect one year later: promoting live@edu servicesKathy Garramone. 203-206 [doi]
- Moodle integration of an automated account enabling system and a user status collection systemHideo Masuda, Kazuyoshi Murata, Yuki Shirakawa, Yu Shibuya, Yasuaki Kuroe. 207-210 [doi]
- Homework and hangovers: the joys of empowering a student staffThomas J. Mattauch, Hannah W. Pettit. 211-214 [doi]
- Bringing students and faculty together through mobile devicesAllison Czapracki, Cyd Burrows. 215-218 [doi]
- Enriching scholarship: sustaining effective campus collaborationsLaurie A. Sutch. 219-222 [doi]
- Student employees: hire 'em, mold 'em, keep 'em will be a part of our management trackDana Peiffer, Benjamin N. Arnold. 223-228 [doi]
- Visualizing user activity in open e-learning contexts: challenges and techniques for operational managementOwen G. McGrath. 229-234 [doi]