Mark J. Zocher, Loraine Graves. Unifying the ITS department through ticketing. In Elizabeth Wagnon, John E. Bucher, Terry Wolff, editors, Proceedings of the ACM SIGUCCS Fall Conference on User Services 2011, San Diego, CA, USA, November 12-17, 2011. pages 7-10, ACM, 2011. [doi]
Abstract is missing.