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Effective zero-cost help desk software

Dan R. Herrick, Lisa Metz, Andrew Crane. Effective zero-cost help desk software. In Carol Rhodes, Gordana Brouilette, Gale D. Fritsche, Cindy Stewart, editors, ACM SIGUCCS Annual Conference, SIGUCCS '12, Memphis, TN, USA - October 15 - 19, 2012. pages 157-160, ACM, 2012. [doi]

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Dan R. Herrick

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Lisa Metz

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Andrew Crane

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