Dan R. Herrick, Lisa Metz, Andrew Crane. Effective zero-cost help desk software. In Carol Rhodes, Gordana Brouilette, Gale D. Fritsche, Cindy Stewart, editors, ACM SIGUCCS Annual Conference, SIGUCCS '12, Memphis, TN, USA - October 15 - 19, 2012. pages 157-160, ACM, 2012. [doi]
@inproceedings{HerrickMC12,
title = {Effective zero-cost help desk software},
author = {Dan R. Herrick and Lisa Metz and Andrew Crane},
year = {2012},
doi = {10.1145/2382456.2382494},
url = {http://doi.acm.org/10.1145/2382456.2382494},
researchr = {https://researchr.org/publication/HerrickMC12},
cites = {0},
citedby = {0},
pages = {157-160},
booktitle = {ACM SIGUCCS Annual Conference, SIGUCCS '12, Memphis, TN, USA - October 15 - 19, 2012},
editor = {Carol Rhodes and Gordana Brouilette and Gale D. Fritsche and Cindy Stewart},
publisher = {ACM},
isbn = {978-1-4503-1494-7},
}