Dan R. Herrick, Lisa Metz, Andrew Crane. Effective zero-cost help desk software. In Carol Rhodes, Gordana Brouilette, Gale D. Fritsche, Cindy Stewart, editors, ACM SIGUCCS Annual Conference, SIGUCCS '12, Memphis, TN, USA - October 15 - 19, 2012. pages 157-160, ACM, 2012. [doi]
Abstract is missing.