A Reference Model for a Service Level Agreement - In Domain of Information Sharing Services

C. Hofman, Ella E. Roubtsova. A Reference Model for a Service Level Agreement - In Domain of Information Sharing Services. In Boris Shishkov, editor, Business Modeling and Software Design - 10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings. Volume 391 of Lecture Notes in Business Information Processing, pages 55-68, Springer, 2020. [doi]

Abstract

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