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Measuring Process Experience: A Collaborative Modelling Instrument for Determining the Impact of a New Law on Public Service Experience

Stijn Hoppenbrouwers, Ilona Wilmont, Daniël van Loon, Thea van der Geest, Stefan Oppl. Measuring Process Experience: A Collaborative Modelling Instrument for Determining the Impact of a New Law on Public Service Experience. In Christian Stary, editor, Proceedings of the 10th International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2018, Linz, Austria, April 05-06, 2018. ACM, 2018. [doi]

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Stijn Hoppenbrouwers

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Ilona Wilmont

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Daniël van Loon

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Thea van der Geest

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Stefan Oppl

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