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Determinants of service quality and continuance intention of online services: The case of eTax

Paul Jen-Hwa Hu, Susan A. Brown, James Y. L. Thong, Frank K. Y. Chan, Kar Yan Tam. Determinants of service quality and continuance intention of online services: The case of eTax. JASIS, 60(2):292-306, 2009. [doi]

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Paul Jen-Hwa Hu

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Susan A. Brown

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James Y. L. Thong

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Frank K. Y. Chan

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Kar Yan Tam

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