Determinants of service quality and continuance intention of online services: The case of eTax

Paul Jen-Hwa Hu, Susan A. Brown, James Y. L. Thong, Frank K. Y. Chan, Kar Yan Tam. Determinants of service quality and continuance intention of online services: The case of eTax. JASIS, 60(2):292-306, 2009. [doi]

Abstract

Abstract is missing.