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A Data-Driven Design Framework for Customer Service Chatbot

Shinhee Hwang, Beomjun Kim, Keeheon Lee. A Data-Driven Design Framework for Customer Service Chatbot. In Aaron Marcus, Wentao Wang 0007, editors, Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part I. Volume 11583 of Lecture Notes in Computer Science, pages 222-236, Springer, 2019. [doi]

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Shinhee Hwang

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Beomjun Kim

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Keeheon Lee

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