Shinhee Hwang, Beomjun Kim, Keeheon Lee. A Data-Driven Design Framework for Customer Service Chatbot. In Aaron Marcus, Wentao Wang 0007, editors, Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part I. Volume 11583 of Lecture Notes in Computer Science, pages 222-236, Springer, 2019. [doi]
@inproceedings{HwangKL19,
title = {A Data-Driven Design Framework for Customer Service Chatbot},
author = {Shinhee Hwang and Beomjun Kim and Keeheon Lee},
year = {2019},
doi = {10.1007/978-3-030-23570-3_17},
url = {https://doi.org/10.1007/978-3-030-23570-3_17},
researchr = {https://researchr.org/publication/HwangKL19},
cites = {0},
citedby = {0},
pages = {222-236},
booktitle = {Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part I},
editor = {Aaron Marcus and Wentao Wang 0007},
volume = {11583},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-030-23570-3},
}