The effects of relationship benefit on relationship quality and store loyalty from convergence environments - NPS analysis and moderating effects

Jae Hun Jang, Sam Won Kim, Yangsun Lee, Jongsung Kim. The effects of relationship benefit on relationship quality and store loyalty from convergence environments - NPS analysis and moderating effects. Electronic Commerce Research, 13(3):291-315, 2013. [doi]

Abstract

Abstract is missing.