Jonna Järveläinen. Welcome Old Mate, Deal with It Newcomer - Web Site Customer Support Evaluation Based on Customers Experience Level. In Martin Hitz, Marianna Sigala, Jamie Murphy, editors, Information and Communication Technologies in Tourism, ENTER 2006, Proceedings of the International Conference in Lausanne, Switzerland, 2006. pages 332-343, Springer, 2006. [doi]
@inproceedings{Jarvelainen06,
title = { Welcome Old Mate, Deal with It Newcomer - Web Site Customer Support Evaluation Based on Customers Experience Level},
author = {Jonna Järveläinen},
year = {2006},
doi = {10.1007/3-211-32710-X_44},
url = {http://dx.doi.org/10.1007/3-211-32710-X_44},
tags = {rule-based},
researchr = {https://researchr.org/publication/Jarvelainen06},
cites = {0},
citedby = {0},
pages = {332-343},
booktitle = {Information and Communication Technologies in Tourism, ENTER 2006, Proceedings of the International Conference in Lausanne, Switzerland, 2006},
editor = {Martin Hitz and Marianna Sigala and Jamie Murphy},
publisher = {Springer},
isbn = {978-3-211-30987-2},
}