Welcome Old Mate, Deal with It Newcomer - Web Site Customer Support Evaluation Based on Customers Experience Level

Jonna Järveläinen. Welcome Old Mate, Deal with It Newcomer - Web Site Customer Support Evaluation Based on Customers Experience Level. In Martin Hitz, Marianna Sigala, Jamie Murphy, editors, Information and Communication Technologies in Tourism, ENTER 2006, Proceedings of the International Conference in Lausanne, Switzerland, 2006. pages 332-343, Springer, 2006. [doi]

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