Zhang Jiepei, Bian Wenliang, Xu Jie. An Empirical Research on the Impact between Service Quality, Customer Satisfaction and Loyalty of E-business. In The International Conference on E-Business and E-Government, ICEE 2010, 7-9 May 2010, Guangzhou, China, Proceedings. pages 252-255, IEEE, 2010. [doi]
Abstract is missing.