M. Thomas Jones Jr., Robert Elliott, David Z. Ball, Gerald F. Hein. Using simulation as a tool for business process innovation. In Gerald W. Evans, Mansooreh Mollaghasemi, Edward C. Russell, William E. Biles, editors, Proceedings of the 25th Winter Simulation Conference, Los Angeles, California, USA, December 12-15, 1993. pages 1185-1191, ACM Press, 1993. [doi]
Abstract is missing.