Suvi Junes, Anu Turunen. Managing customer wishes and expectations with the customers' need process and onion models of digital tools. In Jean-François Desnos, Martín López Nores, editors, Proceedings of European University Information Systems Congress 2023, EUNIS 2023, Vigo, Spain, 14-16 June, 2023. Volume 95 of EPiC Series in Computing, pages 111-118, EasyChair, 2023. [doi]
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