Leonid Kamalov, Alexander Pokhilko, Ivan Gorbachev, Evgeny Kamalov. Service Process Estimation and Improvement on Verbal Characteristics. In Cees Bil, John Mo, Josip Stjepandic, editors, 20th ISPE International Conference on Concurrent Engineering, Melbourne, Australia, September 2-6, 2013. pages 183-189, IOS Press, 2013. [doi]
Abstract is missing.