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The Impact of Server Virtualization on ITIL Processes

Jurriaan Kamer, Harald P. E. Vranken. The Impact of Server Virtualization on ITIL Processes. In Frank Leymann, Ivan Ivanov, Marten van Sinderen, Boris Shishkov, editors, CLOSER 2011 - Proceedings of the 1st International Conference on Cloud Computing and Services Science, Noordwijkerhout, Netherlands, 7-9 May, 2011. pages 643-649, SciTePress, 2011.

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