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Validating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysis

Hyo Jin Kang, Jieun Han, Bokyung Yun, Gyu Hyun Kwon. Validating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysis. In Jim Spohrer, Christine Leitner, editors, Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA. Volume 1208 of Advances in Intelligent Systems and Computing, pages 220-227, Springer, 2020. [doi]

Authors

Hyo Jin Kang

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Jieun Han

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Bokyung Yun

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Gyu Hyun Kwon

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