Hyo Jin Kang, Jieun Han, Bokyung Yun, Gyu Hyun Kwon. Validating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysis. In Jim Spohrer, Christine Leitner, editors, Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA. Volume 1208 of Advances in Intelligent Systems and Computing, pages 220-227, Springer, 2020. [doi]
@inproceedings{KangHYK20,
title = {Validating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysis},
author = {Hyo Jin Kang and Jieun Han and Bokyung Yun and Gyu Hyun Kwon},
year = {2020},
doi = {10.1007/978-3-030-51057-2_31},
url = {https://doi.org/10.1007/978-3-030-51057-2_31},
researchr = {https://researchr.org/publication/KangHYK20},
cites = {0},
citedby = {0},
pages = {220-227},
booktitle = {Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA},
editor = {Jim Spohrer and Christine Leitner},
volume = {1208},
series = {Advances in Intelligent Systems and Computing},
publisher = {Springer},
isbn = {978-3-030-51057-2},
}