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The Virtual Reference Desk: Supporting Education Through a Network of Human Expertise

Abby Kasowitz. The Virtual Reference Desk: Supporting Education Through a Network of Human Expertise. In Hermann A. Maurer, Richard G. Olson, editors, Proceedings of WebNet 98 - World Conference on the WWW and Internet & Intranet, Orlando, Florida, USA, November 7-12, 1998. AACE, 1998.

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