Jyri Kemppainen, Matti Tedre, Erkki Sutinen. IT service management education in Tanzania: an organizational and grassroots-level perspective. In Randy W. Connolly, William D. Armitage, editors, ACM Special Interest Group for Information Technology Education Conference, SIGITE' 12, Calgary, AB, Canada, October 11 - 13, 2012. pages 99-104, ACM, 2012. [doi]
Abstract is missing.