Omar E. M. Khalil. Information systems and total quality management: establishing the link. In Jeanne W. Ross, editor, Proceedings of the 1994 Computer Personnel Research Conference on Reinventing IS: Managing Information Technology in Changing Organizations, SIGCPR 1994, Alexandria, Virginia, USA, March 24-26, 1994. pages 173-183, ACM, 1994. [doi]
Abstract is missing.