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A Study on Developing CRM Scorecard

Hyung-Su Kim, Young-Gul Kim. A Study on Developing CRM Scorecard. In 40th Hawaii International International Conference on Systems Science (HICSS-40 2007), CD-ROM / Abstracts Proceedings, 3-6 January 2007, Waikoloa, Big Island, HI, USA. pages 150, IEEE Computer Society, 2007. [doi]

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Hyung-Su Kim

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Young-Gul Kim

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