Yun Bae Kim, Heesang Lee, Hoo-Gon Choi. A Discrete Event Simulation Study for Incoming Call Centers of a Telecommunication Service Company. In Tag Gon Kim, editor, Artificial Intelligence and Simulation, 13th International Conference on AI, Simulation, and Planning in High Autonomy Systems, AIS 2004, Jeju Island, Korea, October 4-6, 2004, Revised Selected Papers. Volume 3397 of Lecture Notes in Computer Science, pages 390-399, Springer, 2004. [doi]
@inproceedings{KimLC04,
title = {A Discrete Event Simulation Study for Incoming Call Centers of a Telecommunication Service Company},
author = {Yun Bae Kim and Heesang Lee and Hoo-Gon Choi},
year = {2004},
url = {http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3397&spage=390},
researchr = {https://researchr.org/publication/KimLC04},
cites = {0},
citedby = {0},
pages = {390-399},
booktitle = {Artificial Intelligence and Simulation, 13th International Conference on AI, Simulation, and Planning in High Autonomy Systems, AIS 2004, Jeju Island, Korea, October 4-6, 2004, Revised Selected Papers},
editor = {Tag Gon Kim},
volume = {3397},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {3-540-24476-X},
}