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A quality function deployment model of best practices in customer-supplier relationsships

A. K. Kochhar, M. K. Saeed. A quality function deployment model of best practices in customer-supplier relationsships. In Kai Mertins, Oliver Krause, Burkhard Schallock, editors, Global Production Management, IFIP TC5/WG5.7 International Conference on Advances in Production Management Systems, September 6-10, 1999, Berlin, Germany. Volume 151 of IFIP Conference Proceedings, pages 235-242, Kluwer, 1999.

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