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Jürgen Koenemann-Belliveau, John M. Carroll, Mary Beth Rosson, Mark K. Singley. Comparative usability evaluation: critical incidents and critical threads. In Beth Adelson, Susan T. Dumais, Judith S. Olson, editors, Conference on Human Factors in Computing Systems, CHI 1994, Boston, Massachusetts, USA, April 24-28, 1994, Proceedings. pages 245-251, ACM, 1994. [doi]

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