David Konopnicki, Michal Shmueli-Scheuer, Doron Cohen, Benjamin Sznajder, Jonathan Herzig, Ariel Raviv, N. Zwerling, Haggai Roitman, Yosi Mass. A statistical approach to mining customers' conversational data from social media. IBM Journal of Research and Development, 57(3/4):14, 2013. [doi]
Abstract is missing.