Customer Service Combining Human Operators and Virtual Agents: A Call for Multidisciplinary AI Research

Sarit Kraus, Yaniv Oshrat, Yonatan Aumann, Tal Hollander, Oleg Maksimov, Anita Ostroumov, Natali Shechtman. Customer Service Combining Human Operators and Virtual Agents: A Call for Multidisciplinary AI Research. In Brian Williams 0001, Yiling Chen 0001, Jennifer Neville, editors, Thirty-Seventh AAAI Conference on Artificial Intelligence, AAAI 2023, Thirty-Fifth Conference on Innovative Applications of Artificial Intelligence, IAAI 2023, Thirteenth Symposium on Educational Advances in Artificial Intelligence, EAAI 2023, Washington, DC, USA, February 7-14, 2023. pages 15393-15401, AAAI Press, 2023. [doi]

Abstract

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