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A survey on service quality description

Kyriakos Kritikos, Barbara Pernici, Pierluigi Plebani, Cinzia Cappiello, Marco Comuzzi, Salima Benbernou, Ivona Brandic, Attila Kertész, Michael Parkin, Manuel Carro. A survey on service quality description. ACM Computing Surveys, 46(1):1, 2013. [doi]

Authors

Kyriakos Kritikos

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Barbara Pernici

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Pierluigi Plebani

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Cinzia Cappiello

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Marco Comuzzi

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Salima Benbernou

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Ivona Brandic

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Attila Kertész

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Michael Parkin

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Manuel Carro

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