Kyriakos Kritikos, Barbara Pernici, Pierluigi Plebani, Cinzia Cappiello, Marco Comuzzi, Salima Benbernou, Ivona Brandic, Attila Kertész, Michael Parkin, Manuel Carro. A survey on service quality description. ACM Computing Surveys, 46(1):1, 2013. [doi]
@article{KritikosPPCCBBKPC13,
title = {A survey on service quality description},
author = {Kyriakos Kritikos and Barbara Pernici and Pierluigi Plebani and Cinzia Cappiello and Marco Comuzzi and Salima Benbernou and Ivona Brandic and Attila Kertész and Michael Parkin and Manuel Carro},
year = {2013},
doi = {10.1145/2522968.2522969},
url = {http://doi.acm.org/10.1145/2522968.2522969},
researchr = {https://researchr.org/publication/KritikosPPCCBBKPC13},
cites = {0},
citedby = {0},
journal = {ACM Computing Surveys},
volume = {46},
number = {1},
pages = {1},
}