Kyriakos Kritikos, Barbara Pernici, Pierluigi Plebani, Cinzia Cappiello, Marco Comuzzi, Salima Benbernou, Ivona Brandic, Attila Kertész, Michael Parkin, Manuel Carro. A survey on service quality description. ACM Computing Surveys, 46(1):1, 2013. [doi]
Abstract is missing.