Thomas Kuhn, Jenny Bruhin, Tecwyn Hill. Making Processes Patient-Centric: Process Standardization and Automation in the Healthcare Sector at Hirslanden AG. In Jan vom Brocke, Jan Mendling, Michael Rosemann, editors, Business Process Management Cases Vol. 2, Digital Transformation - Strategy, Processes and Execution. pages 221-233, Springer, 2021. [doi]
Abstract is missing.