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A Combined Application of SERVQUAL and fuzzy DEMATEL to Evaluate a University's Service Quality

V. Reza Bayu Kurniawan, Oktavia Puput Dwi Sawitri, Trisna Yulianti, Dyah Ari Susanti, Fransiska Hernina Puspitasari. A Combined Application of SERVQUAL and fuzzy DEMATEL to Evaluate a University's Service Quality. In Proceedings of the International Conference on Engineering and Information Technology for Sustainable Industry, ICONETSI 2022, Alam Sutera, Tangerang, Indonesia, September 21-22, 2022. ACM, 2022. [doi]

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V. Reza Bayu Kurniawan

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Oktavia Puput Dwi Sawitri

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Trisna Yulianti

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Dyah Ari Susanti

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Fransiska Hernina Puspitasari

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