V. Reza Bayu Kurniawan, Oktavia Puput Dwi Sawitri, Trisna Yulianti, Dyah Ari Susanti, Fransiska Hernina Puspitasari. A Combined Application of SERVQUAL and fuzzy DEMATEL to Evaluate a University's Service Quality. In Proceedings of the International Conference on Engineering and Information Technology for Sustainable Industry, ICONETSI 2022, Alam Sutera, Tangerang, Indonesia, September 21-22, 2022. ACM, 2022. [doi]
Abstract is missing.