V. Reza Bayu Kurniawan, Oktavia Puput Dwi Sawitri, Trisna Yulianti, Dyah Ari Susanti, Fransiska Hernina Puspitasari. A Combined Application of SERVQUAL and fuzzy DEMATEL to Evaluate a University's Service Quality. In Proceedings of the International Conference on Engineering and Information Technology for Sustainable Industry, ICONETSI 2022, Alam Sutera, Tangerang, Indonesia, September 21-22, 2022. ACM, 2022. [doi]
@inproceedings{KurniawanSYSP22,
title = {A Combined Application of SERVQUAL and fuzzy DEMATEL to Evaluate a University's Service Quality},
author = {V. Reza Bayu Kurniawan and Oktavia Puput Dwi Sawitri and Trisna Yulianti and Dyah Ari Susanti and Fransiska Hernina Puspitasari},
year = {2022},
doi = {10.1145/3557738.3557837},
url = {https://doi.org/10.1145/3557738.3557837},
researchr = {https://researchr.org/publication/KurniawanSYSP22},
cites = {0},
citedby = {0},
booktitle = {Proceedings of the International Conference on Engineering and Information Technology for Sustainable Industry, ICONETSI 2022, Alam Sutera, Tangerang, Indonesia, September 21-22, 2022},
publisher = {ACM},
isbn = {978-1-4503-9718-6},
}