Stephen K. Kwan, Soe-Tsyr Yuan. Customer-Driven Value Co-creation in Service Networks. In Haluk Demirkan, James C. Spohrer, Vikas Krishna, editors, The Science of Service Systems. Service Science, pages 189-206, Springer, 2011. [doi]
@incollection{KwanY11,
title = {Customer-Driven Value Co-creation in Service Networks},
author = {Stephen K. Kwan and Soe-Tsyr Yuan},
year = {2011},
doi = {10.1007/978-1-4419-8270-4_11},
url = {http://dx.doi.org/10.1007/978-1-4419-8270-4_11},
researchr = {https://researchr.org/publication/KwanY11},
cites = {0},
citedby = {0},
pages = {189-206},
booktitle = {The Science of Service Systems},
editor = {Haluk Demirkan and James C. Spohrer and Vikas Krishna},
series = {Service Science},
publisher = {Springer},
isbn = {978-1-4419-8269-8},
}