Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluations

Guy Laban, Theo Araujo. Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluations. In Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzæg, editors, Chatbot Research and Design - Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers. Volume 11970 of Lecture Notes in Computer Science, pages 215-228, Springer, 2019. [doi]

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