Florian Lachner, Hanna Schneider, Lisa Simon, Andreas Butz. Nurturing empathy between UX design teams and users in digitally-mediated user research. In Tone Bratteteig, Frode Eika Sandnes, editors, Proceedings of the 10th Nordic Conference on Human-Computer Interaction, Oslo, Norway, September 29 - October 3, 2018. pages 273-285, ACM, 2018. [doi]
Abstract is missing.